MSG Opinion – Privacy Policy

Last Updated: 1st January 2025


This Privacy Policy outlines how MSG Opinion, operated by MASAGA RESEARCH, collects, uses, stores, discloses, and protects your personal data. This policy complies with international data protection regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Digital Personal Data Protection Act (DPDP 2023 - India), Canada’s PIPEDA, and Australia’s Privacy Act 1988.

1. About MSG Opinion

MSG Opinion is a proprietary research panel operated by MASAGA RESEARCH, a market research and data analytics company. We provide insights to global clients by engaging registered members through online, phone-based, or in-person research surveys.

2. Data Controller Contact Information

MASAGA RESEARCH
Email:info@msgopinion.com
Data Protection Officer (DPO)
Email:info@msgopinion.com

3. What Personal Data We Collect

- Identity Data: Name, date of birth, gender
- Contact Data: Email address, phone number, mailing address
- Demographic & Profiling Data: Occupation, education, income, ethnicity, household details, preferences, and behavioral traits
- Survey Responses: Opinions, experiences, and any user-generated content
- Device & Usage Data: IP address, device ID, browser type, operating system, geolocation
- Audio/Video Data: If you participate in recorded interviews or video-based surveys (with consent)
Sensitive personal data is collected only when required and with explicit, informed consent.

4. How We Use Your Data

- To invite and qualify you for research studies
- To conduct surveys and interviews
- To validate survey data and prevent duplicate/fraudulent participation
- To comply with legal, regulatory, and contractual obligations
- To analyze panel behavior and improve experience
- To offer rewards and process incentives
- To anonymize and aggregate data for client reporting
We do not sell your personal data.

5. Legal Basis for Processing (GDPR/UK GDPR)

- Consent
- Legitimate interest
- Legal obligation
- Contractual necessity

6. Data Retention

- Data is retained for as long as necessary or legally required
- Typically, panelist data is removed after 24 months of inactivity
- Survey responses are anonymized post-project unless retention is legally required

7. Your Rights (GDPR, UK GDPR, DPDP, PIPEDA, etc.)

- Access, rectify, erase, restrict, or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Contact: dpo@masagaresearch.com

8. California Privacy Rights (CCPA & CPRA)

- Right to know, delete, opt-out of sale/sharing, and non-discriminatory service
MSG Opinion does not sell data
Requests: privacy@masagaresearch.com

9. Canada (PIPEDA) and Australia (Privacy Act) Compliance

- Transparent collection
- Access and correction rights
- Secure data handling and limited sharing

10. International Data Transfers

Data may be transferred internationally with appropriate safeguards:
- Standard Contractual Clauses
- Data processing agreements
- Compliance with local laws

11. Data Security Measures

- Encryption, multi-factor authentication
- Access control, audits, secure infrastructure

12. Cookie Policy

We use cookies for:
- Authentication
- Analytics
- Fraud prevention
Manage cookies via your browser settings.

13. Participation of Minors

No data is knowingly collected from children under 16.
Parental consent is required when necessary.

14. Third-Party Sharing

- Clients (aggregated)
- Tech providers
- Reward vendors
- Legal authorities (when required)

15. Changes to This Policy

Updated periodically. Material changes will be communicated.
Latest version always on our site.

16. Contact Us

Email:info@msgopinion.com
DPO: info@msgopinion.com